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  • How to foster an innovation culture in government

    Government has midwifed technology from GPS to rocket ships to email. Government can innovate. But all too often lately, the pace of technological change accelerates far faster than change in government itself. William Eggers describes how to foster an innovation culture in government

    Podcast: The Value of ‘Digital Mindsets’ in Local Government

    In a Municipal Equation podcast William Eggers of Deloitte Center for Government Insights talks about value of digital mindsets in local government.

    Faster Government: Rethinking the Risk Equation

    You can, make a mistake with a government website or other technology system, and there are times when you should. Whether at the city, state or federal level, there's an increasing realization that failure is essential to the eventual success of a complex technology project. The trick is figuring out how and when to fail.

    Cybersecurity as chess match: A new approach for governments

    Cyber threats are growing in volume, intensity, and sophistication, and they aren’t going away—ever. And recent failures call into question the effectiveness of the billions already sunk into cybersecurity.

    How can government agencies reverse the growing gap between security investment and effectiveness? Traditionally, cybersecurity has focused on preventing intrusions, defending firewalls, monitoring ports, and the like. The evolving threat landscape, however, calls for a more dynamic approach.

    Modular procurement and the dark side of the force

    In a 2011 essay on military acquisition, U.S. Air Force Lt. Col. Dan Ward turned to "Star Wars" to make his case. The Death Star was the "undefeatable ultimate weapon" that was "brain-meltingly complex and ravenously consumed resources," he noted. The problem with the Death Star project was that it was too complex for any program manager to properly design or oversee.

    Government faces similar problems today and not just with weapons systems. Too often, agencies attempt to build the IT equivalents of Death Stars.

    The Digital Transformation

    William D. Eggers, a leading authority on government reform, is the executive director of Deloitte’s Center for Government Innovation and the author of numerous books. His latest is Delivering on Digital: The Innovators and Technologies That Are Transforming Government (Rosetta Books). Following is a conversation with Eggers.

    The Digital Mindset: seeing problems through new eyes

    Delivering on Digital: The Innovations and Technologies that are Transforming Government, the latest book from Deloitte’s William D. Eggers and Deloitte University Press, provides the handbook for how to achieve successful digital transformation in government.

    Five digital mindsets are outlined that can help public servants see old problems through new eyes and to appreciate digital as being more than just technology. It’s not about lecturing on the latest fad or saying that what has been previously delivered is wrong. It’s about considering a way of working that is different.

    Government’s cyber challenge: Protecting sensitive data for the public good

    For government, cybersecurity isn’t only a challenge—it’s a big obstacle to long-awaited digital transformation. Plus, the stakes are sky-high: Hacking public-sector information might imperil national security as well as citizens’ trust. Is government up to the task?

    Adopting a Customer-Centric Mindset

    Today's digital world demands change. It’s not enough to continue old procedures with email instead of paper. Both public and private sector organizations need to adopt a digital mindset: a way of thinking that sometimes contradicts traditional, meticulous and slow bureaucratic approaches.

    Savvy leaders emphasize human-centered design, which empathizes with their customers and citizens, and then redesigns services to improve their experience.

    8 Ways Digital is Transforming Governments around the World

    The technology now exists to deliver, at the push of a touch screen, a taxi to your door. A doctor can assess a person's health remotely. Computers can process and organize data from millions of inputs.

    So governments, long accused of taking on tasks too large to complete, now have access to technology to make extremely complex tasks easy. Digital technologies open opportunities to governments that are limited, it seems, only by our imagination. And in countries all over the world, digital innovators are testing ways to modernize long standing bureaucratic processes. Here are eight innovations worthy of replication.